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To whom it may concern,
The aim of this our Privacy Policy web page is to sensitize ‘interested parties’ who wish to contact Smart Raids via www.smartraids.com (the official Smart Raids Website)- or any subdomain link of this or other websites of Smart Raids, Call, Email, Text Message, Inquire or visit our offices Kandy, Sri Lanka or reach us through our social media accounts or – to browse, acknowledge and request our services at any scale. This document expounds on how you, the interested party, can connect with our client-oriented team, and how the personal data is not handled in any fraudulent manner. It also elaborates on how you are in complete control of your personal information where Smart Raids is obligated to record, standardise, merge, change or delete your details based on your specific demands. It explains the end-to-end data-handling processes that your personal information may/will undergo and guides you to discover the transparency of the policies, views, practices and ethics of our company when it comes to sharing, recording or during expiration or deletion of your personal information.
Please note that in this following document, Smart Raids PVT LTD (“us”, “we”, “ours” or “our”) operates this website, namely www.smartraids.com (“our services”), and it will elaborate on the collection, use and disclosure of the website user/client’s (“you”, “your”, “yours”, “other party”, “interested party”) personal information when share you make a choice relating to transferring your data when you use our services.
Smart Raids is aware of your concern in our use and disclosure of personal client information. We would like to remind you that your concern is acknowledged by Smart Raids, and our Privacy Policy (“this document”) ratifies how important your privacy is to us and how we, Smart Raids PVT LTD, take full responsibility for the confidentiality of your information. This document also addresses your willingness to abide by the practices, and your complaint is effective when you start using our website (www.smartraids.com).
Please note that we use your personal information to provide your optimised services and deliver better client experiences in future. By using Smart Raids, you are automatically agreeing to permit our party to use your information while abiding by the policies shared in this document. Unless otherwise defined in the Smart Raids Privacy Policy, the terms applied in this Privacy Policy legally has the same meaning as shared in our ‘Terms and Conditions for Individuals’ and ‘Terms and Conditions for Corporates and SMEs’ (these documents are accessible from this link >> “LINK FOR TERMS AND CONDITIONS PAGE”)
Please, note that we are bound to safeguard the privacy of your information, and our goal is to provide you with a safer, reliable and streamlining online experience where no unlawful, misbranded, prohibitory or unauthorised action -whether oral, written, or cyber behavioural- is not acceptable at all. These vows shall have the meaning scaffolded to them by the Sri Lankan Law: Draft Bill for an Act to Provide for the Regulation of Processing of Personal Data (2019), which will be represented in this document as “The Drafted Bill” in Our Privacy Policy.
Personal Information/ Client Data
In our services, we regard “personal information” or “client data” as data that is shared by a living individual or organisation about that living individual or organisation. This data can help us to identify more information about him/her/it/they or from other probable information that are either in our possession or highly likely to come into our possession in the future. Client Data may include identity, qualitative, descriptive or behavioural data of the other party. Client Data is of three main types:
A. If the interested party only browse/browses the Smart Raids Website
B. If the interested party will use the search function embedded in the
Smart Raids Home Page
However, our automated system logs will receive and save such inclusive content (not personal client information) being: IP addresses (T & C applied), web beacon and cookie information and user request patterns and any related data.
In instances where the interested party/user willingly shares personal or company information and inquiries on the website (both direct information and indirect information share like via Facebook, Twitter, GitHub, Google or other accounts), the information provider will automatically consent to permit Smart Raids to accumulate, record, analyse and capitalise his/her/their information for company operations (that abide the rules elaborated in the Draft Bill).
In instances where a certain user submits information on behalf of another client, company or candidate, the user must take the fullest responsibility for the reliance and accuracy of the information. Also, it is the protocol to call or email Smart Raids to activate a method of approving the details of the respective party that is shared in the Smart Raids website and is submitted under the consent of the represented party and that information is true, accurate, legal and complete.
If the interested party is a potential or concerned client that falls into the ‘Individual’ category:
A. full name of the client
B. client’s preferred username and password
C. accessible email address of the client
D. reachable phone number of the client
E. client inquiry, feedback or concern
Is the interested party is a potential or concerned client that falls into the ‘Corporate’ category:
A. full name of the client’s company
B. client’s preferred username and password
C. accessible company email address of the client
D. reachable company phone number of the client
E. client inquiry, feedback or concern
If the user is a potential or concerned candidate for the job openings called by Smart Raids:
A. full name of the candidate
B. accessible email address of the candidate
C. reachable phone number of the candidate
D. updated curriculum vitae of the client
E. updated service letter and resume of the candidate
Smart Raids uses client data to gain insights for various client-oriented purposes, we collect your data to:
A. Better monitor and diagnose the usage of our website
B. Billing purposes
C. Collect and analyse valuable client information to improve the tech support services of Smart Raids
D. Ensure that the provision of our services are well-maintained
E. For any scale- a minute or large- legal or ethical requirement
F. For managerial and administrative purposes of Smart Raids
G. For the aim of optimising online marketing
H. Gather communication information to share changes of our services, policies or website
I. Handling issues that invade the privacy or will harm you and/or our company brand
J. In cases where the interested party needs to change, edit or delete his/her/their information
K. Permit the user to participate in the array of interactive features of www.smartraids.com when he/she/they choose to do so
L. Promptly discover, prevent and address any technical issue that affected the healthy execution of our service
M. Provide prompt and client-oriented support as a response to inquiries, emails and phone calls
N. Scaffolding investigations that research and find root causes to anomalies in the data handling protocols of the site or explore any probable unlawful activity
O. To connect with clients regarding any inquiries, complaints, requests, recommendations or feedbacks
P. Verifying the genuineness of personal information
Q. Or any other requirement that is judiciously connected to any of the aforesaid intentions
The above-mentioned purposes will collect data automatically either generated from the IT infrastructure of the website or by the use of Smart Raids’ Website (for example, the number of times a client visits a page).
The user’s personal and browsing data will be treated as true, valid and accurate during storing, sorting, use, and transmission of disclosure unless the user claims that it should be changed or deleted. To wholly or partially withdraw data the user must present a written consent form via an email or submitted to the address mentioned below. The document must be sent from the client’s email address, personal address or submitted by the owner and the information in person. The processing period of the data withdrawal requests may add up to 15 working days if no interruptions, disagreements or lawbreaking hinders the deletion or editing process.
Upon receipt of such a ‘Personal Data Withdrawal Receipt,’ our organization would be required to dispose of all digital, written, and recorded information (depending on the complexity of the requirements and the impact such requests will have on our -yours and our- connection). The ‘Personal Data Withdrawal Receipt’ must provide a full and honest description of the nature of the withdrawal and why you chose to do so. Furthermore, if the data is being withdrawn, such withdrawals may be subject to the following conditions:
Further clarification for doubtful terms in the privacy policy or changes, completion or correction of privacy information can be inquired by our team by any of the connection options mentioned below:
Address: 7/7 2nd Mawilmada road, Kandy, Sri Lanka
Telephone Number: +94 767222123
Email Address: [email protected]
LinkedIn: https://www.linkedin.com/company/smartraids/
